We currently ship within the United States only. Every bag is fresh roasted by our U.S. roasting partner, packed under the Turtle Coffee Company brand, and shipped directly to your door.
Once your order ships, you'll get a shipping confirmation with tracking. At checkout, you'll see an estimated delivery window based on your address and shipping method — exact timing can vary a bit by carrier.
Returns & refunds. You may request a return or refund within 30 days of the delivery date. After 30 days, we're unable to offer a refund, replacement, or exchange for any reason.
Because coffee is a perishable food product, opened or used bags aren't eligible for return unless the item arrived damaged, defective, or incorrect. Unopened items in original packaging can be returned within the 30-day window.
If your return is approved, refunds go back to your original payment method, typically within 5–10 business days of us receiving and inspecting the item. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the return is due to our error or a defective item.
Turtle Coffee Company